This is typical. You need better line of sight.
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There is likely someone with a higher power repeater (think RAK 1-watt kit) or much higher gain antenna running a node somewhere nearby. With a better transmitter, there is enough wireless link budget to receive such a strong signal at your location, but the puny 25mW@2dBi from your handheld cannot be heard out through the trees and walls.
Look into getting a roof top node set to CLIENT_BASE.
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Thanks for your answer! Yea they told me about the client_base, planing to do it in couple months.
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