On March 2, customers across Amazon marketplaces saw incorrect delivery times when adding items to their carts. The incident led to nearly 120,000 lost orders and roughly 1.6 million website errors. Amazon's AI tool Q was one of the primary contributors that triggered the event, according to an internal review.

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Amazon is tightening software development controls after several internal code errors caused major outages that disrupted millions of customer orders. The company launched a 90-day “code safety reset” requiring stricter reviews and approvals before deploying changes to critical systems. The move also reflects concerns about risks from faster development using AI coding tools.

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