I recently had an rfid scanner immediately rma-d back that had just been returned to us. The new issue was caused by a setting and not by a defect. I asked our IT/help desk if it WAS a setting that could be changed

"I don't know. I get the thing, I check these settings, I check those settings, that's all I know"

😑😑😑

So me and another person are out of our equipment for another couple weeks while the scanner is sent back for "repairs" and the repair people will go "😑 tap tap tap idiots"

(Edit: I know it's a setting because I talked with the other person who uses it and I explained the issue and he let me know it is something he changes)