merc comments on Americans have no idea

[–] merc@sh.itjust.works 0 points 1 year ago (1 child)

I don't work in tourism, but I would have thought business travellers were among the more sought-after guests. Since they're not paying with their own money, they don't put much effort into bargain hunting. They're not high rollers, but they'll probably at least spend as much as their company allows.

OTOH, someone travelling on a personal vacation will probably be watching their pennies. They don't have an expense account.

I know that business travellers are the most sought-after clients for airlines. They're not in first class, but first class bookings are fickle. Business customers are reliable. They book last minute flights and pay whatever that requires.

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[–] HK65@sopuli.xyz 4 points 1 year ago

Flights and hotels are different this way than other establishments, as they are "essential" for visitors, you don't buy them on the spot and you can't really get to a destination without transportation and a place to stay. From a different perspective, they are privileged, since for them only first class is fickle. For everyone else, all customers are.

So if you work for eg. a place that rents out jet-skis on the shore, you won't see a lot of suits, because they don't have time. And to be honest, most likely only around 10% of visitors will actually be your customers. Now if those customers are overrepresented in that missing 11%, you may have just halved your turnover, which means you'll need to close up shop.

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