As much as I'd love hating on Microsoft, I think this gross incompetence & shitty bureaucracy over malice from Microsoft. Kaginski was locked out of his account & Microsoft made it annoyingly difficult to recover. This is something I have also faced using Microsoft's enterprise products, something we pay a lot of money for.
The bane of my existence is visiting Microsoft community posts, where "MVPs" advertise their years of experience before suggesting the most banal advice ever.