the last time I touched sony was the PS2. Which was a console so good and powerful it was still alive and viable up until the PS4 release.
Sony has a ripe and bountiful history of absolutely shit behavior with regards to Playstation and its customers since the PS2, almost entirely because of the change to PSN accounts and all the bullshit that follows that, that I can not even fathom how people can continue to give it money in this day and age.