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Comcast lost 144,000 broadband customers last quarter, is planning layoffs so AI agents can take over customer service (www.techspot.com)
submitted 2 weeks ago by to c/business@midwest.social
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[–] 2 points 2 weeks ago (2 children)

This will be worse, because they're going to be using it for inter-carrier support as well, so it will add delays and mistakes in places the average consumer didn't even know existed before

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