echo comments on Comcast lost 144,000 broadband customers last quarter, is planning layoffs so AI agents can take over customer service

submitted 2 weeks ago by nemeski@piefed.social to c/business@midwest.social

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[–] echo@lemmy.today 0 points 2 weeks ago (1 child)

Anything that hastens their eventual collapse is welcome and will ultimately benefit their customers.

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[–] Infynis@midwest.social 1 point 2 weeks ago

Not if it creates a mountain of useless work for the humans at their competitors, reducing the quality of their services as well

(I work for a small ISP, and have already seen this happening)

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