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Forgot to shut down your Windows 11 PC? Your phone will soon do it for you (www.windowslatest.com)
submitted 2 months ago by to c/windows11@lemmy.world
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[–] 2 points 1 month ago (4 children)

That's like saying the customer gave me the password to their PC or phone, and then I had access to all their files and photos.

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  • [–] 1 point 1 month ago (3 children)

    It's not though. It's worse than that- much worse. It's "Then I had access to the user documents, files, settings, SMS and text history. Wanna know if they prefer blondes or brunettes?" because that's exactly what it was.

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  • [–] 0 points 1 month ago (2 children)

    The tech is supposed to be the expert. He/her should be guiding the customer so they don't expose themselves. This is not a 'dumb customer ' story. It's a 'incompetent tech' story for not asking the right questions or providing the right guidance. Former tech guy.

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  • [–] 1 point 1 month ago (1 child)

    I disagree. Anyone willing to hand control of their entire life to an app, sacrifice telemetry 24/7 is an idiot regardless of education. Trying to fix people like this is a losing game.

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  • [–] 2 points 1 month ago

    When you give your device over to a tech support department, it is on them to tell the customer of potential security issues with the customers data. To me, it's no different then accessing a customer's glove box when you are servicing their car. If it doesn't pertain to the work order, it's none of your business.

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