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[–] 1 point 2 months ago (5 children)

I had a customer drop off their PC for service and they had the "all-in" setup- everything in Windows signed in, opted in to everything imaginable, including the phone link app.

While I worked on their PC I got copies of every phone notification, as well as the ability to act on those notifications. I saw every SMS his wife sent him. Everything. Just pop-up notifications in my face. Very nearly hit the "activate alarm" button for their home security system multiple times.

If you use this, you are the absolute bottom of the barrel- the dumbest buffoon to have ever existed. If you use Window's "phone link" app, you should be absolutely ashamed of yourself.

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  • [–] 2 points 1 month ago (4 children)

    That's like saying the customer gave me the password to their PC or phone, and then I had access to all their files and photos.

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  • [–] 1 point 1 month ago (3 children)

    It's not though. It's worse than that- much worse. It's "Then I had access to the user documents, files, settings, SMS and text history. Wanna know if they prefer blondes or brunettes?" because that's exactly what it was.

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  • [–] 0 points 1 month ago (2 children)

    The tech is supposed to be the expert. He/her should be guiding the customer so they don't expose themselves. This is not a 'dumb customer ' story. It's a 'incompetent tech' story for not asking the right questions or providing the right guidance. Former tech guy.

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  • [–] 1 point 1 month ago (1 child)

    I disagree. Anyone willing to hand control of their entire life to an app, sacrifice telemetry 24/7 is an idiot regardless of education. Trying to fix people like this is a losing game.

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  • [–] 2 points 1 month ago

    When you give your device over to a tech support department, it is on them to tell the customer of potential security issues with the customers data. To me, it's no different then accessing a customer's glove box when you are servicing their car. If it doesn't pertain to the work order, it's none of your business.

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