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Steam made an estimated $1.7 billion in September, an all-time new record (www.tweaktown.com)
submitted 1 month ago by to c/pcgaming@lemmy.ca
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[+] -11 points 1 month ago (17 children)

I hate to say it, but I'm never going to purchase anything on steam. 23 Y/o account with one refund and they're refusing to refund twenty some dollars for a scam game. Fuck Steam.

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  • [–] 22 points 1 month ago (10 children)

    What game did you play for two hours without realising it was a scam?

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  • [–] 2 points 1 month ago (9 children)

    I didn't even play it for two hours... 48 minutes clocked; between crashing and just sitting there trying to get it to work I roughly played it for 15 minutes. I was 9 days late on requesting a refund, but I have other things to take care of and I had to look up online how to even get a refund now.

    The game was BodyCam; probably the biggest piece of shit I've ever played. I generally got the gist that more money was spent on advertising than whatever that garbage is. And look it's not about difficulty or anything, I wanted to play something between and Arma.

    What I got was the empty pistachio shell. I had more fun with DeadLock, which is also early access and free and not it's even my style of game; I played it because a friend wanted to.

    The reason I say it's a scam; I joined their discord sever and of course they announce that they will be doing a collaboration with another game. Like okay, that's a wtf really? This flaccid garbage isn't worth the $30 and you're starting a new project.

    Whoever down-voted me; understand that I had steam since the first week of launch. While at this point it's better than all the other stuff overall, it sure was a shit show. Most of you don't understand how annoying it was to buy Half-Life 2 only to have to wait weeks before being able to play it--should have bought the CD version. Or to go from playing CS1.5 at 300 FPS to playing CS1.6 at no higher than 40. And it's not like I'm not going to keep using Steam, those 800 games aren't going to play themselves, but I'm not spending a dime again.

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  • [–] 6 points 1 month ago (1 child)

    How is bodycam a scam? I'm enjoying atm. I agree there isn't much to the game right now in terms of game modes and maps, but it's not like they're hiding that lol. I suggest you actually look at some let's plays before buying a game to see what's currently in it. You bought an early access game and don't like that the game is still early in development?

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  • [–] 2 points 1 month ago

    I probably should have watched a streamer instead of their promotional videos. To each his own, but I think the bar for early access has gotten so low I should have expected that I was going to be wasting money on trash.

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  • [–] 7 points 1 month ago (2 children)

    Your game didn't play, then you waited nearly a month before asking a refund?

    Disregarding the long wait, I've heard plenty of people who got a refund even long after buying it. They're pretty flexible if you explain the issue.

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  • [–] 2 points 1 month ago (3 children)

    I have a singular question.

    Would your actions (asking for a refund after the window had closed) have resulted in the same outcome at any other retailer?

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  • [–] 1 point 1 month ago (2 children)

    Probably, most retailers will write it off and move on just so you leave them alone. I would also go as far as saying that 8 days past isn't oh yeah I waited a year. I had gotten a complete refund for the half-ass--almost killed me alignment job, it only took 5-6 phone calls but hey eventually they gave me my money back. Personally I've rarely ran into issues and well there's always charge backs. I would imagine that part of it was using some "funds" from "selling" skins from CS; which I don't consider it as selling since you don't get a check in the mail for the dollar amount.

    Steam has reached a point of being big enough not to care.

    I mean everyone can defend Steam all they want, but it's not as if they haven't done shady practices either. They're just the lesser evil. And it goes as far as all the battle passes I wasted money on in CSGO, as well as buying the game for it only to become free, all those maps are out of rotation. And then CSGO disappears and magically becomes CS2.

    Also 14 days? I don't know of any refund policy is that short. But it's okay, I will take the loss and just never spend a cent.

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  • [–] 2 points 1 month ago (1 child)

    Also 14 days? I don't know of any refund policy is that short.

    So, for the 14 day refund window, both Epic game store and Sony game store only offer 14 day refunds. It looks like Microsoft/Xbox is the same as their software refund policy for their other platforms and that 30 days. GOG's policy is 30 days.

    Itch.io (by far the samllest of these game shops) has a 7 day return window from what I could find.

    Probably, most retailers will write it off and move on just so you leave them alone

    This is exactly why most retailers don't do this and why the window exists in the first place. People take advantage of that window and any other favorable terms to the point where we end up where we are now. Your statement also suggests to me that you know what you're asking might not be reasonable but you've decided to be angry about it instead of accepting that your actions lead to this outcome.

    But then, here's another question. Did you ask the developer for a refund? Because if it were important enough to me to be irritated about I'd exhaust all avenues before giving up.

    You claim you had to Google how to get a refund. Your email receipt has a hyperlink directly in the text to take you to their refund page making it one of the easiest ways to get a refund in all honesty.

    Steam even say they will consider a refund outside the refund window if you contact them (which is probably why other people are asking for more information or if you've left anything out). You even admit in another comment that you should have requested a refund at a specific earlier time, which suggests that you had the opportunity and did not.

    All of this to say, no retailer is your friend, and every retailer will have tradeoffs. Basing your entire purchasing decision on an irritation that's at least partially your fault is interesting. Here's hoping GOG gets your business instead I guess.

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  • [–] 1 point 1 month ago

    "Your statement also suggests to me that you know what you’re asking might not be reasonable but you’ve decided to be angry about it instead of accepting that your actions lead to this outcome."

    I don't think I was all that unreasonable. I played for 48 minutes. And it's not like I waited months. But it's a moot point. And well this is a thread on how much money steam raked in, so 4 gallons of gas I guess isn't really worth getting all upset about it. I'm just tired of these half ass early access games. I think this is the only one I bought that I was like this is a scam. I've played and enjoyed so many but lately

    "But then, here’s another question. Did you ask the developer for a refund? Because if it were important enough to me to be irritated about I’d exhaust all avenues before giving up."

    I didn't. I tried their discord server and there was some issue I ran into and didn't go further with that.

    "You claim you had to Google how to get a refund. Your email receipt has a hyperlink directly in the text to take you to their refund page making it one of the easiest ways to get a refund in all honesty."

    I didn't even know about that. That's good to know. Thanks

    "Steam even say they will consider a refund outside the refund window if you contact them (which is probably why other people are asking for more information or if you’ve left anything out). You even admit in another comment that you should have requested a refund at a specific earlier time, which suggests that you had the opportunity and did not."

    Well I did leave out stuff. I had a death in the family. Then I got the lettuce fun, hence my user name, so I was sick for a month beforehand. I lost my job, well quiet quit it. My accelerated college classes started, I had to get all my tools from work and my work vehicle, spent time applying for holiday jobs since I'm finally not sleeping 20 hours a day, I've been struggling with maintaining place and can barely keep up physically, I lost a lot of weight and I'm having issues with eating now because of how sick I got.

    So yeah, I'm irritated, especially when reading how much money they made as if I should be happy about this. I'll write this here since it's fairly anonymous but I'm not going to write a sob story to Steam. I'll leave you with this antique gem for letting me know an easier way to get a refund.

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  • [–] 9 points 1 month ago (5 children)

    Never had an issue with them refunding stuff. Are you sure there isn't more to this story?

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  • [–] 3 points 1 month ago (4 children)

    There isn't, I guess it's my fault because I get busy. I should have just gotten a refund the day I got it.

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  • [–] 1 point 1 month ago (3 children)

    So when you say busy you mean like a month later right because you can refund for quite a while days purchase, as long as you haven't played the game for more than two hours.

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  • [–] 1 point 1 month ago* (last edited 1 month ago) (2 children)

    Dude we live in different worlds. A week for me goes by like a flash and I'm constantly behind on things. As I stated, 48 minutes--not even--of play time. That was the only game I played last month a couple days later of buying it because it was on sale. I bought it on the 6th, played it a few days later and decided I want a refund, Tried to get a refund on 28th 29th? Maybe a bit earlier. I didn't think it would would be such a hassle. I don't just sit there and play video games all day.

    Really there should be an easy refund button right in the library, especially for early access. I shouldn't have to look up a guide to finding where to initiate a refund either. I did a refund like 7 years ago for one game and I had to look up how to do that then as well. You can call me dumb if you want, but I'll say the whole process is buried intentionally.

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  • [–] 4 points 1 month ago (1 child)

    Dude I have a newborn infant and I would have been able to find time in less than a month, it takes like 10 seconds, you just click a button. This is on you, I get the frustration but it's not steams fault.

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  • [–] 1 point 1 month ago

    I mean I did write that I only had one refund, around 7 years ago. It's not the end of the world since I don't need anymore games anyway so it's not like I'll purchase anything else. I simply get tired of all the Steam ass-kissing, I have my own opinions on the platform since it was shoved down your throat 23 years ago.

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