WTF, OP? I had to find an archive to get the rest of the text, and there was a lot more to the story. As usual, United has fully lived down to its abysmally low standards.
For anyone else who has zero intentions of paying for a NBC subscription for one article, here's an archive link. There are known problems with the site, but I could not find another archive that had the content. Use at your own discretion: