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If a company records your phone call to them, they should be legally obligated to consent to you recording the call as well. (lemmy.world)
submitted 3 months ago by to c/showerthoughts@lemmy.world
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[–] 35 points 3 months ago (5 children)

The following states are all-party consent:

  • California
  • Connecticut
  • Delaware
  • Florida
  • Illinois
  • Maryland
  • Massachusetts
  • Montana
  • New Hampshire
  • Oregon
  • Pennsylvania
  • Washington

IANAL, but if you are in a one party consent state, and they are in a two party (aka all party) consent state, typically all parties must consent.

If you call a customer support line and it says "This call may be recorded for quality assurance purposes", then staying on the line means you consent. I absolutely record all customer service calls, because if it goes absolutely terrible, I love knowing I can just play back what they said. I haven't had to resort to that yet, but it's always good to have it as a backup.

For reference, I just use BCR on my rooted android

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  • [–] 1 point 3 months ago* (1 child)

    Oregon uses a hybrid rule: phone calls are one-party consent under ORS 165.540(1)(a); in-person oral conversations require all-party notice under ORS 165.540(1)(c).

    Ref

    So maybe the whole list is compromised? i.e. make sure you double check what the actual law is.

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