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[–] 10 points 3 months ago* (6 children)

The problem is that there's often no alternative means to access the service(s) you need. There should be a way to revoke consent without disconnecting.

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  • [–] 5 points 3 months ago (4 children)

    When you are connected with a person, you can often ask for a non-recorded line, though they don’t advertise it. It’s not ideal that your call is recorded until that point, and it’s obviously an extra hassle, which is still a problem.

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  • [–] 3 points 3 months ago (1 child)

    Having worked in a call center, I would be surprised if such a thing is even possible.

    That said, the call recording software was so bad, less than half of calls were actually recorded anyway. But they tried on all of them.

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  • [–] 2 points 3 months ago*

    I only know about it because I worked in a call center and it was literally impossible at my phone, but we just transferred it to a manager’s direct line.

    It may well depend on what type of call center it is though, because we dealt with privileged information in many calls. I’ve done it as a caller since, but only with similar places, so I could a sales center or cable company being different

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  • [–] 1 point 3 months ago (1 child)

    Single party consent means that your consent is irrelevant; they are permitted to record anyway, even if they told you they are not.

    It also means that their consent is irrelevant: you are permitted to record anyway, even if you tell them you are not.

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