More info for you showing it may not be so simple

https://www.iaedjournal.org/combating-the-911-staffing-crisis

https://www.911.gov/newsletters/issue-14/survey-more-than-half-of-911-centers-face-staffing-crisis/

https://www.reddit.com/r/911dispatchers/comments/1iqdzn0/emergency_staffing_crisis/

https://www.nena.org/news/669810/Survey-Reveals-Urgent-Challenges-in-9-1-1-Centers-Amid-Staffing-Shortages--Technological-Gaps.htm

And on and on and on.

The more I think about this idea of AI use by New Orleans the more sense it makes. As long as it's a human asking the emergency protocol questions and dispatching first responders, falling back to tech for filtering overwhelming call volume during large incidents is a good idea.