More info for you showing it may not be so simple

https://www.iaedjournal.org/combating-the-911-staffing-crisis

https://www.911.gov/newsletters/issue-14/survey-more-than-half-of-911-centers-face-staffing-crisis/

https://www.reddit.com/r/911dispatchers/comments/1iqdzn0/emergency_staffing_crisis/

https://www.nena.org/news/669810/Survey-Reveals-Urgent-Challenges-in-9-1-1-Centers-Amid-Staffing-Shortages--Technological-Gaps.htm

And on and on and on.

The more I think about this idea of AI use by New Orleans the more sense it makes. As long as it's a human asking the emergency protocol questions and dispatching first responders, falling back to tech for filtering overwhelming call volume during large incidents is a good idea.

Also, human resources cost money and 911 centers already struggle financially. People don't want more taxes, and that's how more staff and equipment is funded

On top of that, there's a nationwide 911 staffing crisis.

It's not an easy solution, and ai is a tool that can help.

I hear you, but imagine the alternative where it takes many tries dialing 911 to reach a human or you never do because the system is overloaded

Trust me when I tell you that is exactly what is happening today. If you can dial 911 you can press 1, hopefully.