Building relationships with customers through support didn't turn out as hoped

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[–] [S] 1 point 4 months ago (8 children)

No one at Microsoft gives a shit about what you are doing, they want to know what updates broke.

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  • [–] 49 points 4 months ago

    No one at Microsoft gives a shit about what you are doing

    Maybe, but 834 of their business partners are very interested in what I'm doing, and how much they should bid for Copilot ad slots on my computer.

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  • [–] 1 point 4 months ago (1 child)

    They do give a shit about what the collective is doing, which is ironic, because the people that want things to change are the people that stop Microsoft from seeing what they are doing. When the power user opts out of letting Microsoft see how they use Windows, it pushes Windows user base more towards the center, as Microsoft sees it. So, when a feature is lost, a user can't claim that the feature was load bearing because their use-case is self-muted. Of course, you can always just switch to Linux and hope whatever feature you want has enough support from the community to maintain status in the kernel, but that's just trading one engineer for the other.

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  • [–] 3 points 4 months ago

    With Linux, in the worst case, you can probably find a dev who's willing to take your money to maintain a feature. Might not even be that much money, depending. Windows? Not a chance.

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