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[–] 2 points 4 months ago (1 child)

Yep. The worst thing is when the customer literally copies the log we're generating on remote desktop, and throws it into Claude in front of us.

Like either they don't trust us, or they're trying to train it to clone our products.

It's at the point that I'm tempted to require access where they can't see what we're doing exclusively when we capture the verbose logs

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  • [–] 1 point 4 months ago

    You might have some luck turning their AI against them, as I've found it's not very hard to get it to talk about LLM weaknesses (though it might be from my own verbose communication style and it could backfire if the AI is stubborn, though I find anthropic's models aren't very stubborn).

    You could even get it to talk about the general usefulness of inexperienced users getting claude to diagnose or debug issues they themselves have no idea how to fix.

    Not because LLMs have anything particularly profound to say about the topic but because those users are basing their "contribution" on the credibility of LLMs, so they might realize how dumb that is if an LLM tells them.

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