There it is. I was right. "Talk to them directly". That demonstrates a huge problem in your work environment.

This is how side decisions get made. This is how things skip getting written down. This is how you break protocols, and risk other people wasting time to do some properly because you just took it up with someone. It kills asymmetric work. It make growth difficult as your office expands to other countries and offices. Documentation gets worse, responsibilities get worse.

This is what ruins work from home.