▲ 1173 ▼ Louis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to court (www.tomshardware.com) submitted 5 months ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world 147 comments fedilink hide all child comments
[+] kevinsky@feddit.nl 5 points 5 months ago* (4 children) [deleted] permalink fedilink source parent hideshow 4 child comments replies: [–] 0x0@infosec.pub -2 points 5 months ago (3 children) I like Rossman but he is in the wrong here unfortunately. In any sane country receipt price is what you get back if the issue cant be solved, price matching in reverse isnt a thing. On top of that a lot of sellers will try to compensate you in some way, but they really dont have to. Should samsung eat the cost of issuing a new disk for goodwill? Sure we think so but that is entirely up how much they value their brand name. Except that in this case, the bad PR is manufactured by louis permalink fedilink source parent hideshow 3 child comments replies: [+] kevinsky@feddit.nl 3 points 4 months ago (1 child) [deleted] permalink fedilink source parent hideshow 1 child comment replies: [–] 0x0@infosec.pub 1 point 4 months ago They dont have to replace it under warranty if they are unable to for any reason, cash back is last resolution. permalink fedilink source parent [–] W3dd1e@lemmy.zip 3 points 5 months ago I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated. I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves. Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous. permalink fedilink source parent
[–] 0x0@infosec.pub -2 points 5 months ago (3 children) I like Rossman but he is in the wrong here unfortunately. In any sane country receipt price is what you get back if the issue cant be solved, price matching in reverse isnt a thing. On top of that a lot of sellers will try to compensate you in some way, but they really dont have to. Should samsung eat the cost of issuing a new disk for goodwill? Sure we think so but that is entirely up how much they value their brand name. Except that in this case, the bad PR is manufactured by louis permalink fedilink source parent hideshow 3 child comments replies: [+] kevinsky@feddit.nl 3 points 4 months ago (1 child) [deleted] permalink fedilink source parent hideshow 1 child comment replies: [–] 0x0@infosec.pub 1 point 4 months ago They dont have to replace it under warranty if they are unable to for any reason, cash back is last resolution. permalink fedilink source parent [–] W3dd1e@lemmy.zip 3 points 5 months ago I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated. I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves. Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous. permalink fedilink source parent
[+] kevinsky@feddit.nl 3 points 4 months ago (1 child) [deleted] permalink fedilink source parent hideshow 1 child comment replies: [–] 0x0@infosec.pub 1 point 4 months ago They dont have to replace it under warranty if they are unable to for any reason, cash back is last resolution. permalink fedilink source parent
[–] 0x0@infosec.pub 1 point 4 months ago They dont have to replace it under warranty if they are unable to for any reason, cash back is last resolution. permalink fedilink source parent
[–] W3dd1e@lemmy.zip 3 points 5 months ago I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated. I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves. Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous. permalink fedilink source parent