I think they were a clueless computer user so I just told them what the problem was and how we fixed it went over their head. But we laughed good with my colleague. Falling coolers were common on Intel boards at the time when the retention brackets used to be hooked with push-pins. Note this is the factory installed bracket on the board that's fallen. 😄 It's not a poorly installed cooler. This is prior to the user-installed push-pin design that came with the Core processors on the LGA sockets.