I wonder if it is the IT magic. Recently I needed a group to fill a table with values from a test that produced a radar chart. Click on the point, get a numeric value, not too hard. The only complication was that it was a "totally legally disctinct"-test so translated differently and truncated from the proper test. So I worked out translations and a table in order.
My instructions was that you start at 9 o'clock and fill in the table clockwise.
Cue constant question regarding translations and where whatever value should go, while I had done the work and all they needed to do was follow a simple instruction to fill it out as directed. I did that work for them, I don't even remember the translations, that's why you should follow the simple instruction.
Group of all ages, just somehow unable or unwilling not to try and express themselves in that was supposed to be 30 seconds of data entry.