The threadiverse/lemmy is a niche community in the scheme of things, and talking about issues that impact a small portion of that niche community can often lead to resounding silence. Sometimes, someone taking a best guess, even if not speaking from first hand experience is better than no response at all, as long as they make it clear that they're not speaking from lived experience.

Of course, the OP may not want to hear from people offering guesses, but even if they don't make that explicit, unlike on reddit or other popular centralised spaces, at least they're unlikely to be swamped with a wave of well intentioned guesses.