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[–] 6 points 1 year ago (2 children)

Most services have a clause that they are not liable for unforseen issues.. Depends how good the lawyers were when formalizing the contracts.

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  • [–] 4 points 1 year ago (1 child)

    Good luck arguing that a missed config counts as an 'unforeseen issue'. If they go that route, people will be all over them for not being SOC compliant wrt change control.

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  • [–] 1 point 1 year ago

    They can try to argue that latency issue and the stale state were an unknown / unanticipated problem. Like when half of Canadas Rogers network went down affecting most debit payment systems. Testing of routing showed it OK, realworld flip went haywire.

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