To me, the lady is not really looking at anything, but yes, her eyes are directed behind my shoulder.
The eye contact 'language' is complicated. Sometimes I'm facing someone directly. I'm probably looking towards their eyes 90% of the time with an occasional look in another direction as I process the conversation. Other times I'm faced away in a posture that shows I'm listening (I'm hard of hearing so sometimes I need to have an ear facing towards them); then I'll be looking towards their eyes 20%-ish of the time.
I think it depends on the context. In a formal setting facing each other, looking away could be misinterpreted, and eye contact is a skill to be cultivated. Call it 'cultivating charisma'. I'm a teacher and had to develop quite a lot of experience in it, and popularity tends to scale with its effectiveness.
