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Taco Bell rethinks AI drive-through after man orders 18,000 waters (www.bbc.com)
submitted 1 year ago by to c/technology@lemmy.world
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[–] 46 points 1 year ago (10 children)

I actively avoid the places that use this. It’s a horrible experience I can choose not to take part in.

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  • [–] 17 points 1 year ago (6 children)

    Yea, I'm not talking to a fucking robot. Just give me a screen to type it in myself at that point if you're not going to hire someone (I'll still probably not use it unless I'm desperate but it's better than talking to a machine).

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  • [–] 1 point 1 year ago (4 children)

    Drive through might be a bit more difficult for touch screens. It'd be like trying to reach your parking ticket but for how many clicks it takes to make the order.

    Phone app might be easier but not sure it really replaces what drive throughs are for.

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  • [–] 2 points 1 year ago (3 children)

    Yeah, im not installing a phone app either. Sounds like the best option is to just hire a human being.

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  • [–] 1 point 1 year ago (2 children)

    I might be fine with a phone app for very simple orders. I already use an app for fueling my car and for that it's handy. But if you have to stop, think about what you're getting, make up your order and then punch it into the app then it might not suite a drive through that well since it just ruins the "flow".

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