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Taco Bell rethinks AI drive-through after man orders 18,000 waters (www.bbc.com)
submitted 1 year ago by to c/technology@lemmy.world
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[–] 15 points 1 year ago (8 children)

The LLM is taking the order. Interpreting what people say into that simple text description. Not everyone talks the same or describes things the same. That is i believe where the bulk of the LLM is doing the work. Then I'm sure there is some background stock management and health checks out manages as well

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  • [+] 7 points 1 year ago (7 children)
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  • [–] 1 point 1 year ago (1 child)

    We have apps for that, and they're typically a pita. They certainly take longer than just talking through your order.

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  • [–] 1 point 1 year ago

    Yeah, unlike a human that understands a customer saying "one pizzaburger, that's all", the app doesn't understand the situation that the order is complete, but rather just keeps on asking more obviously unwanted cringey questions like "buy two, you'll save a few cents on the second one?" or "what will you drink with that?" or "is that a big menu?"...

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