I just hope it's not being used to train a computer to scam my mom

If you want your call to be used for training, either you or the employee have to do something crazy.

Training folks don't care about the mundane, they want to show what not to do (if the employee fucks up) or how to handle calls properly (irate customers).

Usually, this means "If you decide to lie about what was discussed on this call, we will have a recording to play back to make you look stupid".

Having worked in phone support I can tell you what this actually means. We were ranked according to three metrics: productivity (calls per hour), customer satisfaction (% of surveys responded to with satisfied or very satisfied post call), and quality (periodic random checks of calls we took where you got a % score and various demerits subtracted from it if you did or didn't do certain things, like all the crap they make you say at the end of the call).

Higher ranking in those got you the choice of better shifts and slightly higher raises (maybe), and there were minimums to hit in each.

So yeah, that message means they're probably using random calls to do QA checks on their employees.

Just realized this takes on a different meaning than it used to with the rise of AI. I wonder how many calls with this disclaimer are being used for AI training rather than Employee training.