Their website is broken. I can't message or follow-back my friend who asked me to make an account. TikTok Support's solution: block my friend. Support ticket screen shots in the comments.

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Uninstall malware. Problem solved.

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  • [โ€“] 25 points 1 year ago (1 child)

    People using tiktok is more infuriating than tiktok being down

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  • [โ€“] 10 points 1 year ago

    Given that TikTok has just been handed over to fucking Larry Ellison, that might be for the best. Delete your account.

    No seriously. Do it now.

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  • [โ€“] 5 points 1 year ago (3 children)

    Once Oracle has control over it, it has to get better... right? Right!?

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  • [โ€“] [S] 12 points 1 year ago (7 children)
  • [โ€“] 18 points 1 year ago (5 children)

    This really is a fucking clown show.

    I assume what's happening here is that they have a bot that will reply a few canned response vaguely related to what you've said in the one message.

    I don't suppose there is a way to actually reach a human? This shit should really be illegal.

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  • [โ€“] 15 points 1 year ago (2 children)

    Doesn't have to be a bot, it could also be an underpaid employee of some outsourced callcenter working with templates. It's a clown show either way.

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  • [โ€“] [S] 6 points 1 year ago (1 child)

    Yeah, not sure if its badly configured AI, or an employee not getting paid enough to care.

    I wonder if their staff have a ticket quota system that lacks oversight of whether or not the ticket's support needs were actually addressed before it was closed?

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  • [โ€“] 1 point 1 year ago (1 child)

    This shit should really be illegal.

    I suspect that if you mandated human support for unpaid services that the Threadiverse wouldn't exist.

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  • [โ€“] 2 points 1 year ago

    That's fair enough.

    I think there is some rule that you just provide contact details somewhere on your website, though some companies try super hard to hide it.

    The problem is sometimes the contact method is 12 layers of FAQ pages and web forms. Trying to reduce load is one thing, actively avoiding resolving issues is another.

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  • [โ€“] 6 points 1 year ago

    Why would you actively seek to use a malware site?

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