The customer support center was probably locked from accessing any website except a tightly controlled set of pages and tools. Even Maps is too easy to turn into a game. Look at Geoguesser.

I remember in high school we would use MS Paint and an eraser tool to make a game where you had to trace over a similar sized line and whoever had the most erased without backtracking won. Point being, people will make a game out of anything so petty tyrants managers have to lock that shit down to focus their people on the work.