A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.

When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.

“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.

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[–] 23 points 1 year ago (2 children)

Imagine hooking this clanker up and have it start billing your customers automatically.

It's not a bad idea but maybe run it offline for a while and then compare its findings against your current system's... And then decide to roll it out?

I'd love to know how many false defects it has identified over a period, versus their previous systems. The article really only has a few incidents with half a million cars in their fleet globally... But then was this system only rolled out in that Houston store?

I have so many questions that I'm sure have unhinged answers, but I will be gleefully buggered before the daily mail will do any investigation outside of some social media posts, good day.

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