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Ubisoft games Crash my pc at startup. (lemmy.zip)
submitted 23 hours ago by to c/pcmasterrace@lemmy.world
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So quick question, every game I own plays without issue, but as soon as I start Steep or The Crew Motorfest (both Ubisoft titles). My PC freezes completely, with the only option being forcing the PC off and rebooting.

This happens as soon as Ubisoft connect starts loading. I open both games on steam. I reinstalled Ubisoft connect and both games numerous times.

I would be more than thankful for any advice on how to fix it.

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[–] 2 points 22 hours ago (2 children)

Does just opening Ubisoft Connect independently of steam cause the freeze?

Ideally, some kind of error or other issue will show up in Event Viewer’s application logs but the nature if the issue may prohibit that.

Since Steam is launching Ubisoft Connect which is then launching the game executable, I’d be inclined to find out which specific step is causing the freeze (Ubisoft Connect process creation or Game process creation)

You can use Process Monitor https://learn.microsoft.com/en-us/sysinternals/downloads/procmon and sort by process creation time to hopefully catch what is being created and it may be visible on the screen after triggering the freeze.

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  • [–] [S] 2 points 20 hours ago (1 child)

    No, Connect "works" (as much as anything Ubisoft works), but as soon as I launch either game, be it vie connect or steam, it just freezes everything.

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  • [–] 1 point 20 hours ago

    I’d be inclined to completely uninstall these games and Ubisoft Connect, being sure to remove remnants from %appdata%, %localappdata%, and %programdata% before redownloading and reinstalling and redownloading them to sccount for corrupted files or missing dependencies.

    You may also want to try installing a few demos or free to play games, ideally singleplayer, in order to narrow down if this is something specific but shared between these two games or if it applies to everything on Ubisoft’s platform as a whole. I did look and see that they don’t use the same anti-cheat engine.

    On the topic of anti-cheat, consider anything that might hook into these applications. For example, RivaTunerStatisticsServer commonly causes problems with competitive games’ anti-cheat.

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