The message they're giving users who report is "You don't matter."

But it wasn’t until it was contacted by a journalist that Meta backtracked on its initial assessment that the pages didn’t violate its policies, a lapse that raises serious concerns about the company’s moderation practices and the effectiveness of the reporting policies available to everyday users. Why was this content held to a different standard when it was raised by a reporter, and not when it was flagged through official Facebook channels by a normal account holder?