Steam Hardware

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A place to discuss and support all Steam Hardware, including Steam Deck, Steam Machine, Steam Frame, and SteamOS in general.

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[Frame] Charging Issues - Device Dead (lemmy.ca)

submitted 1 week ago by BeamBeamCable@lemmy.ca to c/steamdeck@sopuli.xyz

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😥 1

I pray for the safety of all your Frames

Tragically while I was streaming VR Minecraft, my Frame randomly shut down and has rejected further charge, rendering it dead. I've heard of it happening to others and it's unsurprising it happened to me, all my tech is cursed. 🫠

I've already had many issues. Some weeks ago I had to flash the OS again after a boot loop glitch, that was scary. The software is very buggy.

Tried some suggestions... unlocking and reseating the Frame, different cables and different devices to provide power. It still won't draw from my powerbank let alone my Steam Deck charger.

RMA process has started, they responded within an hour. hopefully it won't be too long for... repairs. 😶 Anyone have other suggestions I could try before I send it off?

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[–] PineRune@lemmy.world 4 points 1 week ago* (2 children)

The same thing literally just happened to me over this weekend. I had it plugged into a charger, and it shut off mid-game while playing in PCVR. When I booted it back up, it was in low-battery mode and turned back off, so I re-seated the charging cable and tried again. After half an hour of charging it was still in the battery-too-low-to-boot mode. Eventually it wouldn't even show the low-battery (charging icon) screen and only had a flashing red LED indicator. Then that stopped. I tried my 65W charger that was working with it before, my Steam Deck charger (45W), and even a slow charge overnight from USB-A to -C as others have suggested.

It took 3 days of back and forth with customer service having me try everything I've already tried (make sure charger is 45W, disconnect and reconnect the battery, etc.) but they're finally approving the RMA. I'm just waiting on the shipping label now. I'm glad I kept the box it shipped in.

I've had my Frame for about a month.

Edit: sorry for all the posts, I kept getting a connection error failed to post comment thing but I guess it was posting it anyway.

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[–] BeamBeamCable@lemmy.ca [S] 2 points 1 week ago (1 child)

Oof, I had a similar support experience with an Index RMA. They bounced me across multiple agents that wouldn't read previous messages and would ask for the same trouble shooting steps I'd already SHOWED THEM, it was hell 🫠

Glad to hear the balls rolling and I pray you get yours fixed soon :)

I had mine for a month too, was yours also in beta branch per chance?

P.S, don't worry about the posts, it gave me a good chuckle scrolling through my notifications; it happens :P

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[–] PineRune@lemmy.world 1 point 1 week ago* (last edited 1 week ago)

I never opted into the Beta branch so I should have been on the Stable release. It seems like a common issue where the communication between the charger and the unit can't agree on the proper Wattage or Voltage.

Edit: I've seen people say that updating to the beta branch can fix this, but I couldn't even boot to try it.

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