Sounds like you've never had to starve.

When you are hungry you will do just about anything.

It gets easier to talk on the phone with people when you realize they probably don't want to talk with you, either. You're going to run into assholes, sure. People call you when they have an issue, and not everyone handles issues well. But a big part of call centers is people calling when they have a problem. Help, be cordial, then they go away.

I agree. Did phone tech support off and on for 2 decades and then from my small consulting biz. People are, well, people is all I can say without going off for many hours. An example. Guy brings in his Apple ][ clone and say I have floppy drive issues. I ask where are the drives. He replied that they were inside the computer box (Apple clone floppy drives back then were external). The drives scraped across the motherboard removing half the chips while he was transporting it. He tried to say that it should be fixed under warranty. Let’s say he did not have a good day and let us know about it for a long time. Bonus quickie, the lady who kept referring to dragon droppings for 20 mins until I realized she was talking about drag and drop.

I felt the same way but ended up having to do it for a while after our call centers got overwhelmed and actually got really good at it (much to my surprise).