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What is something that an industry or many companies do that is counterproductive to their target audience? (suppo.fi)
submitted 2 months ago by to c/asklemmy@lemmy.ml
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For example, hearing aid / hearing loss companies call patients. It's counterproductive because the patients are the ones who have trouble hearing.

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[โ€“] 4 points 2 months ago

Only if you assume their "target audience" is the policyholders.

When you realise their target audience is their shareholders, you see that everything they do is directly for them.

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