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Punctuality is not a good proxy for rail passenger experience — Freewheeling (www.freewheeling.info)
submitted 2 months ago by to c/ukpublictransport@feddit.uk
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This was quite a damning read, and not just for the sake of being damning. I can relate to a lot of it. I think the most common feeling I have on the trains is one of uncertainty: do I have the right ticket, am I on the right train, will i get a seat? It's frustrating that the everyday experience is so poor - even if they're running late, they don't have to be so stressful.

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[–] 3 points 2 months ago* (last edited 2 months ago)

That's a great article and makes a very good point - I agree that the list of stressful factors doesn't start and end with punctuality.

I'd also add ones like:

  • Will they send a two, three or four carriage train for the hundreds of people on this platform?
  • Will we all fit on?
  • If we fit, will it be cramped, standing room only and dangerously overheated?
  • Will it have openable windows or air conditioning, both or neither?
  • Will the over-filled, 40°C interior train be stuck at a signal in the boiling sun for 40 minutes, whilst they let "more important" trains go past?
  • Will I dehydrate, suffocate, have a panic attack or die?
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