MrsDoyle comments on Hi, are you a chat bot ?

[–] MrsDoyle@sh.itjust.works 10 points 2 months ago (3 children)

A human at my bank told me the best way to deal with their chatbot is to not say anything at all. Not even "I want a human". Maintain silence and it will eventually put you through to a human.

permalink

fedilink

source

parent

hideshow 3 child comments

[–] im_fine_sandy@nord.pub [S] 8 points 2 months ago (2 children)

I usually just press star or hash on the number pad a bunch of times

beep
I'm sorry I don't..
beep
I'm sorry..
beep
I'm...
beep beep beep

permalink

fedilink

source

parent

hideshow 2 child comments

[–] bedwyr@piefed.ca 3 points 2 months ago (1 child)

0 and # repeatedly used to work, but it doesn't now, not the last 5 + years, I try it regularly if stuck on the automated corporate customer service loops. Idk about chatbots that don't pretend to be a real person though.

permalink

fedilink

source

parent

hideshow 1 child comment

[–] im_fine_sandy@nord.pub [S] 6 points 2 months ago

It depends on the software / configuration / script.

In any sane set up, if the user fails to navigate the menu n times you get dumped to an operator. 0 or * or # aren't special hacks, you just need invalid navigation.

I imagine what you have noticed is that increasingly there just isn't an operator to talk to, or at least the org you're calling really doesnt want to talk to you, so this kind of navigation failure just dumps you back to the start or something.

permalink

fedilink

source

parent