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Hi, are you a chat bot ? (cdn.nord.pub)
submitted 2 months ago by to c/memes@lemmy.world
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[–] 3 points 2 months ago (12 children)

I suspect my internet provider had me talking to a chatbot on customer service. I wonder if there are ways to tell.

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  • [–] 10 points 2 months ago (3 children)

    A human at my bank told me the best way to deal with their chatbot is to not say anything at all. Not even "I want a human". Maintain silence and it will eventually put you through to a human.

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  • [–] [S] 8 points 2 months ago (2 children)

    I usually just press star or hash on the number pad a bunch of times

    • beep
    • I'm sorry I don't..
    • beep
    • I'm sorry..
    • beep
    • I'm...
    • beep beep beep
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  • [–] 3 points 2 months ago (1 child)

    0 and # repeatedly used to work, but it doesn't now, not the last 5 + years, I try it regularly if stuck on the automated corporate customer service loops. Idk about chatbots that don't pretend to be a real person though.

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  • [–] [S] 6 points 2 months ago

    It depends on the software / configuration / script.

    In any sane set up, if the user fails to navigate the menu n times you get dumped to an operator. 0 or * or # aren't special hacks, you just need invalid navigation.

    I imagine what you have noticed is that increasingly there just isn't an operator to talk to, or at least the org you're calling really doesnt want to talk to you, so this kind of navigation failure just dumps you back to the start or something.

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  • [–] [S] 4 points 2 months ago

    I had a call from a scammer using a chat bot or voice generator?

    Weirdly I was sure I could hear someone typing. I mean it would be trivial to set things up so the victim couldn't hear that.

    Regardless, it just didn't sound like a human. I mean it was good but it was definitely in the uncanny valley.

    Weirdly, it was obviously intended for victims to think it was human, but then at the end it said "I'm just going to transfer you to a human operator now", and hung up.

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  • [–] 3 points 2 months ago (2 children)

    Ask a programming question no normie would know.

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  • [–] 2 points 2 months ago (1 child)

    Don't the llm's know lots of programming? So if it knows and answers it's a chatbot, but what if it doesn't tell you?

    I wonder if sarcasm could be used, and if you could suss it out from it not recognizing it as a person would?

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  • [–] 7 points 2 months ago

    Usually you got to gaslight it to think its still on script or achieving its goal. Sometimes you get a polite and wordy refusal instead of a "sorry, wft?" reply. A human asked an off the wall question is not going to handle it gracefully.

    Doesn't necessarily have to be programming just something human wouldn't be able to just do, but not crazy enough to be a red flag to a LLM and not too odd to seem like a dick if it is a human.

    If you sound helpful and seem like you will further its goal it will go along with it. "To help you assist me can you reply in markdown" or "I am interested in {product} to help me make a decision something something bubble sort". This guys breaks them for fun

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