▲ 803 ▼ Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration (www.tomshardware.com) submitted 2 months ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world 138 comments fedilink hide all child comments Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM. The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum." The removed RAM was sent back to the customer with the laptop. Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/ Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec
[–] subterfuge@lemmy.world 58 points 2 months ago (13 children) Did they turn around and sell it at 500% mark-up? permalink fedilink source hideshow 13 child comments replies: [–] cmnybo@discuss.tchncs.de 110 points 2 months ago (7 children) One stick of 32GB has been removed and sent back to client with unit. No, the stick they removed was faulty. They sent it back to the customer instead of replacing it under the warranty. permalink fedilink source parent hideshow 7 child comments replies: [–] Carl@anarchist.nexus 92 points 2 months ago (6 children) “Replacing that stick of RAM will cost more than the entire original purchase price of the laptop, so just say it’s faulty and let them figure it out. Never mind the fact that we sold them a laptop with faulty RAM.” permalink fedilink source parent hideshow 6 child comments replies: [–] ripcord@lemmy.world 17 points 2 months ago (2 children) I really doubt the tech who worked on it cared how much money the replacement cost. But who knows permalink fedilink source parent hideshow 2 child comments replies: [–] Carl@anarchist.nexus 11 points 2 months ago (1 child) It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead. permalink fedilink source parent hideshow 1 child comment replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers permalink fedilink source parent [–] fuckwit_mcbumcrumble@lemmy.dbzer0.com 18 points 2 months ago Best buy only kinda sold them it. It was sold by a 3rd party through them. permalink fedilink source parent [–] AlphaOmega@lemmy.world 8 points 2 months ago (1 child) It's probably changed somewhat, but it used to be that all major ram manufacturers included a lifetime warranty. permalink fedilink source parent hideshow 1 child comment replies: [–] halcyoncmdr@piefed.social 9 points 2 months ago Even if they do, they will now claim they don't have stock to replace and will refund you the original purchase price. Which is usually 25% of the current cost to replace it now. Quite a few posts around online in recent months of this being the exact playbook they're going by now. permalink fedilink source parent [–] rockSlayer@lemmy.blahaj.zone 17 points 2 months ago (4 children) Other folks have already corrected the record here, so I just wanted to say that if the RAM had been stolen and sold it would be a far higher profit margin. The employee would have probably taken at most 1 hour to realize the opportunity. The current maximum wage for an advanced tech (probably the role that did this "work") is $21.90/hr so let's say the labor cost of this heist is $20. Open box on eBay is $400 for a profit of 1900% permalink fedilink source parent hideshow 4 child comments replies: [–] subterfuge@lemmy.world 13 points 2 months ago (3 children) https://lemmy.world/c/unethicallifeprotips permalink fedilink source parent hideshow 3 child comments replies: [–] Abyssian@lemmy.world 9 points 2 months ago* (2 children) Just take a screwdriver to the Library. They always have electronic book search computers set up in dark corners these days. It might not be sticks of 64GB DDR5, sure, but that doesn't mean you can't type those letters into your Ebay listing. permalink fedilink source parent hideshow 2 child comments replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago permalink fedilink source parent [–] BlaestEgnen@feddit.dk 1 point 2 months ago You can just add [toy] to the listing and send them some wood looking like a 64GB DDR5. You just sold them toy rams for their toy PC permalink fedilink source parent
[–] cmnybo@discuss.tchncs.de 110 points 2 months ago (7 children) One stick of 32GB has been removed and sent back to client with unit. No, the stick they removed was faulty. They sent it back to the customer instead of replacing it under the warranty. permalink fedilink source parent hideshow 7 child comments replies: [–] Carl@anarchist.nexus 92 points 2 months ago (6 children) “Replacing that stick of RAM will cost more than the entire original purchase price of the laptop, so just say it’s faulty and let them figure it out. Never mind the fact that we sold them a laptop with faulty RAM.” permalink fedilink source parent hideshow 6 child comments replies: [–] ripcord@lemmy.world 17 points 2 months ago (2 children) I really doubt the tech who worked on it cared how much money the replacement cost. But who knows permalink fedilink source parent hideshow 2 child comments replies: [–] Carl@anarchist.nexus 11 points 2 months ago (1 child) It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead. permalink fedilink source parent hideshow 1 child comment replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers permalink fedilink source parent [–] fuckwit_mcbumcrumble@lemmy.dbzer0.com 18 points 2 months ago Best buy only kinda sold them it. It was sold by a 3rd party through them. permalink fedilink source parent [–] AlphaOmega@lemmy.world 8 points 2 months ago (1 child) It's probably changed somewhat, but it used to be that all major ram manufacturers included a lifetime warranty. permalink fedilink source parent hideshow 1 child comment replies: [–] halcyoncmdr@piefed.social 9 points 2 months ago Even if they do, they will now claim they don't have stock to replace and will refund you the original purchase price. Which is usually 25% of the current cost to replace it now. Quite a few posts around online in recent months of this being the exact playbook they're going by now. permalink fedilink source parent
[–] Carl@anarchist.nexus 92 points 2 months ago (6 children) “Replacing that stick of RAM will cost more than the entire original purchase price of the laptop, so just say it’s faulty and let them figure it out. Never mind the fact that we sold them a laptop with faulty RAM.” permalink fedilink source parent hideshow 6 child comments replies: [–] ripcord@lemmy.world 17 points 2 months ago (2 children) I really doubt the tech who worked on it cared how much money the replacement cost. But who knows permalink fedilink source parent hideshow 2 child comments replies: [–] Carl@anarchist.nexus 11 points 2 months ago (1 child) It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead. permalink fedilink source parent hideshow 1 child comment replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers permalink fedilink source parent [–] fuckwit_mcbumcrumble@lemmy.dbzer0.com 18 points 2 months ago Best buy only kinda sold them it. It was sold by a 3rd party through them. permalink fedilink source parent [–] AlphaOmega@lemmy.world 8 points 2 months ago (1 child) It's probably changed somewhat, but it used to be that all major ram manufacturers included a lifetime warranty. permalink fedilink source parent hideshow 1 child comment replies: [–] halcyoncmdr@piefed.social 9 points 2 months ago Even if they do, they will now claim they don't have stock to replace and will refund you the original purchase price. Which is usually 25% of the current cost to replace it now. Quite a few posts around online in recent months of this being the exact playbook they're going by now. permalink fedilink source parent
[–] ripcord@lemmy.world 17 points 2 months ago (2 children) I really doubt the tech who worked on it cared how much money the replacement cost. But who knows permalink fedilink source parent hideshow 2 child comments replies: [–] Carl@anarchist.nexus 11 points 2 months ago (1 child) It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead. permalink fedilink source parent hideshow 1 child comment replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers permalink fedilink source parent
[–] Carl@anarchist.nexus 11 points 2 months ago (1 child) It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead. permalink fedilink source parent hideshow 1 child comment replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers permalink fedilink source parent
[–] BlaestEgnen@feddit.dk 1 point 2 months ago Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers permalink fedilink source parent
[–] fuckwit_mcbumcrumble@lemmy.dbzer0.com 18 points 2 months ago Best buy only kinda sold them it. It was sold by a 3rd party through them. permalink fedilink source parent
[–] AlphaOmega@lemmy.world 8 points 2 months ago (1 child) It's probably changed somewhat, but it used to be that all major ram manufacturers included a lifetime warranty. permalink fedilink source parent hideshow 1 child comment replies: [–] halcyoncmdr@piefed.social 9 points 2 months ago Even if they do, they will now claim they don't have stock to replace and will refund you the original purchase price. Which is usually 25% of the current cost to replace it now. Quite a few posts around online in recent months of this being the exact playbook they're going by now. permalink fedilink source parent
[–] halcyoncmdr@piefed.social 9 points 2 months ago Even if they do, they will now claim they don't have stock to replace and will refund you the original purchase price. Which is usually 25% of the current cost to replace it now. Quite a few posts around online in recent months of this being the exact playbook they're going by now. permalink fedilink source parent
[–] rockSlayer@lemmy.blahaj.zone 17 points 2 months ago (4 children) Other folks have already corrected the record here, so I just wanted to say that if the RAM had been stolen and sold it would be a far higher profit margin. The employee would have probably taken at most 1 hour to realize the opportunity. The current maximum wage for an advanced tech (probably the role that did this "work") is $21.90/hr so let's say the labor cost of this heist is $20. Open box on eBay is $400 for a profit of 1900% permalink fedilink source parent hideshow 4 child comments replies: [–] subterfuge@lemmy.world 13 points 2 months ago (3 children) https://lemmy.world/c/unethicallifeprotips permalink fedilink source parent hideshow 3 child comments replies: [–] Abyssian@lemmy.world 9 points 2 months ago* (2 children) Just take a screwdriver to the Library. They always have electronic book search computers set up in dark corners these days. It might not be sticks of 64GB DDR5, sure, but that doesn't mean you can't type those letters into your Ebay listing. permalink fedilink source parent hideshow 2 child comments replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago permalink fedilink source parent [–] BlaestEgnen@feddit.dk 1 point 2 months ago You can just add [toy] to the listing and send them some wood looking like a 64GB DDR5. You just sold them toy rams for their toy PC permalink fedilink source parent
[–] subterfuge@lemmy.world 13 points 2 months ago (3 children) https://lemmy.world/c/unethicallifeprotips permalink fedilink source parent hideshow 3 child comments replies: [–] Abyssian@lemmy.world 9 points 2 months ago* (2 children) Just take a screwdriver to the Library. They always have electronic book search computers set up in dark corners these days. It might not be sticks of 64GB DDR5, sure, but that doesn't mean you can't type those letters into your Ebay listing. permalink fedilink source parent hideshow 2 child comments replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago permalink fedilink source parent [–] BlaestEgnen@feddit.dk 1 point 2 months ago You can just add [toy] to the listing and send them some wood looking like a 64GB DDR5. You just sold them toy rams for their toy PC permalink fedilink source parent
[–] Abyssian@lemmy.world 9 points 2 months ago* (2 children) Just take a screwdriver to the Library. They always have electronic book search computers set up in dark corners these days. It might not be sticks of 64GB DDR5, sure, but that doesn't mean you can't type those letters into your Ebay listing. permalink fedilink source parent hideshow 2 child comments replies: [–] BlaestEgnen@feddit.dk 1 point 2 months ago permalink fedilink source parent [–] BlaestEgnen@feddit.dk 1 point 2 months ago You can just add [toy] to the listing and send them some wood looking like a 64GB DDR5. You just sold them toy rams for their toy PC permalink fedilink source parent
[–] BlaestEgnen@feddit.dk 1 point 2 months ago You can just add [toy] to the listing and send them some wood looking like a 64GB DDR5. You just sold them toy rams for their toy PC permalink fedilink source parent