Companies don’t make anything new anymore. All the amazing leaps in design and technology we’ve enjoyed over the last multiple decades are finished. They cost too much…a negative expense on quarterly report.
What’s cheap and effective? Shrinkflation. Cutting employee benefits. Stagnating wages. Decreasing quality. Removing employees and replacing them with AI or other automation. Cutting customer service. Forcing people to use apps. Finding new ways to unbundle, insert fees, or force another middleman between customers and what they want.
It’s a perverse Matrix, the “coppertop” is us, and they’re extracting everything they can from us to keep their system going and the line moving up.