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[–] 34 points 3 months ago (2 children)

I used to be a mod on a forum for a fairly popular free program, and we generally treated even that like an information availability problem. Yes, we had an FAQ (and yes, sometimes even still people wouldn't read it), but when there were a ton of similar questions that were all answered in the FAQ, we figured that meant that the FAQ needed a rewrite for better SEO.

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