this post was submitted on 06 Jul 2026

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Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)

submitted 4 months ago by Fontasia@feddit.nl to c/technology@lemmy.world

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Building relationships with customers through support didn't turn out as hoped

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[–] phutatorius@lemmy.zip 4 points 4 months ago (1 child)

On a system I designed, we had a dedicated button, labeled Problem, to transmit log data to support. It was a popular feature.

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[–] REDACTED@infosec.pub 2 points 4 months ago

Can I have a portable version of that button for my life?

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