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Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 4 months ago by to c/technology@lemmy.world
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Building relationships with customers through support didn't turn out as hoped

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[–] 58 points 4 months ago (4 children)

Telemetry is fine, it's the abuse of it that is the problem.

If a project is clear about it, takes the minimum necessary data, and anonymizes it, make a clear and reasonable retention policy, then I am all for it.

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  • [–] 16 points 4 months ago (1 child)

    very reasonable take. I work in games and some companies just use telemetry to keep activity logs sorted into neat buckets for the purpose of debugging, or recognizing patterns that lead to issues. Other's will use it excessively, with a heavy focus on marketing and store fronts and use that to shovel more product to a consooomer (which I hate).

    It's a very useful tool though for debugging when used properly.

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  • [–] 6 points 4 months ago

    Yeah, when I play tested games game when I was younger it was a part of it. I'm fine with telemetry if it's only used for testing, fixing issues, game balance, ect. When it's used for selling stuff or tracking me across the Internet or irl is where I have an issue.

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