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Louis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to court (www.tomshardware.com)
submitted 5 months ago by to c/technology@lemmy.world
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[+] 57 points 5 months ago* (last edited 5 months ago) (13 children)
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  • [–] 8 points 5 months ago* (last edited 5 months ago) (7 children)

    Also in that policy, however:

    IN NO EVENT WILL SAMSUNG’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

    Shitty? Absolutely. Legally sound? Honestly, I don't think there's a chance in hell Samsung loses this... but is it worth the negative PR?

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  • [+] 5 points 5 months ago* (4 children)
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  • [–] -2 points 5 months ago (3 children)

    I like Rossman but he is in the wrong here unfortunately.

    In any sane country receipt price is what you get back if the issue cant be solved, price matching in reverse isnt a thing.

    On top of that a lot of sellers will try to compensate you in some way, but they really dont have to.

    Should samsung eat the cost of issuing a new disk for goodwill? Sure we think so but that is entirely up how much they value their brand name.

    Except that in this case, the bad PR is manufactured by louis

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  • [–] 3 points 5 months ago

    I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated.

    I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves.

    Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous.

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  • [–] 4 points 5 months ago (1 child)

    How is that not completely and clearly contradictory?

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  • [–] 3 points 5 months ago*

    It's basically just a shortcut instead of inserting "up to the amount you paid for the product" in every single place they mention payment, which I assume is many.

    TBH, I think Samsung easily wins this in court, but is it worth the negative press? I'd argue that they've already lost more than they ever stood to save, but maybe they're worried this will turn into a trend that would cost a lot more 🤷‍♂️

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  • [–] 4 points 5 months ago (4 children)

    Its crazy that a small claim made the news to be honest.

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  • [–] 7 points 5 months ago (1 child)

    It's probably because it's Louis Rossmann against Samsung (both giants in their respective fields)...

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  • [–] 11 points 5 months ago* (last edited 4 months ago)

    It's definitely because of Louis. He's been doing a lot of work in the right to repair field, as well as this whole fuckin fiasco that Bambu (the 3d printer company) got themselves into by violating the LGPL license with some software. Streisand'd themselves good on that one.

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