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Louis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to court (www.tomshardware.com)
submitted 5 months ago by to c/technology@lemmy.world
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[–] 67 points 5 months ago (7 children)

I'm rooting for him, but I also can't recall any warranty agreement that didn't include something along the lines of "or refund of original purchase price at manufacturers discretion" as an acceptable remedy instead of replacement.

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  • [–] 118 points 5 months ago (5 children)

    At the bottom of the article it cites that they have the right to refund if they can’t repair or replace, but since they’ve shown plenty of stock in their own store they can replace. He also cites their own policy which reads “refund the then current market value of the Product”.

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  • [–] 77 points 5 months ago* (last edited 5 months ago) (1 child)

    Agreeing with you here, they probably had the last line there to save themselves money, as historically tech items lose value over time, so if you bought an ssd for $200, and 6 months later needed to be replaced or refunded, historically they can realistically offer you $150, as that would traditionally be the new market value after 6 months, but in today's timeline, now its apparently worth $900 and they probably don't want to pay that.

    Samsung hurt itself in confusion

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  • [–] 1 point 5 months ago (1 child)

    I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.

    Gaslight the customer into returning and agreeing to a "refund at original cost". Do this X number of times for contract bonuses or something.

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