Generous refund policy

Added it after a lawsuit regarding steam not wanting to properly process refunds. Epic has it better automated and GOG processes refunds regardless of your hours if you have technical difficulties, so in my eyes Steam is in the last place.

Unparalleled customer support

Steam support is commonly regarded as non-existing. The only times I needed it, I got automated replies and my issue was not solved.

Actively working towards wider support and accessibility, i.e. SteamOS, Steam Deck, and their runnable-verification markings.

Making your product accessible is just business. I don't really use any of that stuff since I'm only on PC.

Definition of Monopoly according to Merriam-Webster:

This is one of those words where definitions vary, but generally if a company has such a large market share/power that they can dictate prices and set rules that affect other platforms/competition, then that's monopoly/near monopolies. Valve Corporation does this.

all they're guilty of is setting policies in favor of the consumer.

Riiight, because ripping off gamers and devs with 30% cut (a cut that stayed from physical discs and times when 100gb HDD costed 5000eur) is so in favor of the users. The whole gambling thing and mystery boxes was also done to promote ethics to children, right?