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What 'emotional labor' actually means — and how Starbucks is testing its limits (qz.com)
submitted 5 months ago by to c/feminism@beehaw.org
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Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks' Green Apron Service is pushing it further than she imagined

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[–] 2 points 5 months ago

OK if these are the messages I get why management is so on top if staff to write them, that's sick as fuck

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