I mean true in some cases maybe. But literally every company is looking to find ways to make the imaginary number in the stock market go up. Which means outsourcing jobs to places like India or Southeast Asia (and exploiting them), for 'contractors,' and then probably equipping them with AI so they can actually do something.
How McDonald's spent who knows how much money to put in different drive-thru speakers. They've tried multiple times to use call centers out of India so they don't have to pay someone local. I've lost count of how many different drive-throughs I've gone through and just got an AI agent taking my order. They will literally use AI so they don't have to pay somebody minimum wage.