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[–] 30 points 6 months ago* (last edited 6 months ago) (1 child)

Yes it is weird. It is your name, what else should they call you? “Cat with the fluffy eyebrows”?

I assumed the unspoken rule is rule is that the client can give my name so the client can later refer to me in complaints.

The call center would certainly now you took the call without needing your name, but you are partially correct. You giving your name humanizes your interaction with the client so the client is less inclined to submit a complaint. Also so much of customer satisfaction with outages and issues is achieved just by having someone address the issue.

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